Is impact tutors right for me?
What subjects and levels are covered?
How can I book a tutor?
How do I pay for lessons?
What is the cancellation policy?
What support is offered?
Can I stop tuition at any time?
Does Impact Tutors provide any guarantee?
Where do tuition sessions take place?

 

Is Impact Tutors right for me?

Finding the right tutor is crucial and we are here to assist. We carefully select every tutor on our website and only list those with verified references, qualifications from top universities, proven tutoring experience, and a passion for motivating students. Our tutors teach across all levels, over a broad subject area and you may request a tutor if you cannot find one listed.

You have full access to our directory of tutors, plus direct contact to arrange lessons using our online messaging system. As well as having the full support of our team- we are happy to help with any queries and receive any feedback.

What subjects and levels are covered?

Our cohort of tutors have top qualifications across all academic subject areas and at all levels, so whether you are a student or seeking a tutor for your child, please use the search functionality on our home page to find out what tutors are available near you.

You can also call us or request a tutor if your subject area is not covered or if you can’t find a suitable tutor. We would love to hear from you and we will do our best to find you your ideal tutor.

How can I book a tutor?

Please use the search bar to find a tutor near you, at your level and subject. If there is no tutor matching your requirements, you can request a tutor or give us a call.

Once you have found a tutor you are happy with, you can proceed to ‘Contact Me’, this will allow you to send a message to one or multiple tutors. The tutor should then be in contact with you shortly to let you know if they can accommodate you. Once you have agreed on a meeting place and time, your tutor will book the lesson and you will have the option to confirm.

Tutors can book a one-off or a block of weekly lessons. You can confirm a regular lesson once to set your block of lessons.

How do I pay for lessons?

There are no hidden joining or cancellation fees. Our automated system ensures that each lesson is paid as you go, and there is no cash up front payment or large committal fee.

After your tutor books a lesson, you will need to confirm the lesson by entering your credit/debit card details. Your card details will then be saved securely for all future bookings and only be charged after lesson completions. You will receive a receipt via email every time your card is charged. After you are charged for a lesson, your tutor will then get paid automatically less our commission of 10-25%

Please note that all payment processing is by our payment provider Stripe who are a leading worldwide provider of secure PCI DSS compliant credit card processing. None of the staff from Impact Tutors can access or view customer credit card details.

What is the cancellation policy?

You are able to cancel a lesson 24 hours before the start time, through your student dashboard. Your tutor will then be notified automatically. There is no cancellation fee if you cancel 24 hours before start time. If you cancel less than 24 hours before lesson start time, then you are subject to paying the full lesson fee, unless your tutor agrees to cancel the lesson.

What support is offered?

We are always here to help every step of the way. You can contact us via phone, email, or online chat and our friendly education consultants or support personal will assist you.

Furthermore, we actively ask for feedback on our tutors to ensure you are happy.

Can I stop tuition at any time?

Yes, we operate on a flexible ‘pay as you go’ basis. You can opt out at any time without being charged, as long as you cancel a lesson(s) 24 hours before start time.

Does Impact Tutors provide any guarantee?

Yes. We are very confident about the standard of our tutors so, if you are not entirely happy with your tutor after your first session, let us know within 48 hours and we will either offer the first hour with another tutor free or refund the cost of the lesson. Please see our terms and conditions for details.

Where do tuition sessions take place?

Lessons can take place wherever you and the tutor agree. Generally, tuition will take place at either the student’s or tutor’s home. Different tutors have different travel policies listed on their profile page. Feel free to send a message to the tutor to confirm this.

If appropriate, it might be convenient for both of you to meet in a public space such as a library or coffee shop, so please feel free to discuss this If necessary.